Billing, Refund and Delivery Policy

This policy applies to every purchase made from 18to22 Inc. through 18to22.net. It forms part of our Terms of Use. Job seekers are never charged anything; this page is for employers.

1. What you are buying

Employers buy prepaid advertising credit. Credit is drawn down at a per-click rate when a verified job seeker opens one of your listings. The rates and the exact definition of a billable click are published on our pricing page. Nothing physical is sold or shipped.

2. Currency and taxes

All prices are stated and charged in U.S. dollars (USD). Where sales tax applies to advertising services in your state, it is shown before you confirm payment.

3. Delivery

Credit is added to your account immediately when your payment is approved, and your balance is visible on your account page at once. If a payment is approved and your balance has not updated within one hour, email team@18to22.net with the date and amount and we will correct it the same business day.

4. Refunds

• Unused credit you paid for is refundable in full at any time, on request, to the original payment method. There is no fee and no time limit. Refunds are issued within ten business days of your request; how long they take to appear depends on your card issuer.
• Credit already spent on clicks is not refundable, except where a click should not have been charged under our published definition (see section 5).
• Free or promotional credit has no cash value and is never refunded. Where an account holds both, paid credit is spent first, so a refund request never touches promotional credit.

To request a refund, email team@18to22.net from the address on your account.

5. Disputed clicks

Every charged click is listed on your dashboard with the time it happened and the reason it qualified. If you believe a click did not meet our billable-click definition, tell us within 30 days of the charge. We will review the record and re-credit any click that should not have counted. We would much rather fix a bill than argue about one, so please contact us before contacting your card issuer.

6. Promotions

The founding-employer offer works like this:

• New employer accounts verified during the founding period receive $50 of promotional click credit, and Boosted placement at the Standard rate.
• One offer per business. Duplicate accounts forfeit it.
• Promotional credit has no cash value, cannot be transferred or refunded, and expires if the account is closed or suspended for breaching the Terms of Use.
• The founding period ends when we announce it on this page. Any promotional credit already on an account stays usable for 12 months from the day it was granted.

Any other promotion we run will have its own terms stated where it is offered.

7. Your card details

Payments are processed by Bank of America Merchant Services. When you pay, your card number is entered on a secure payment form served by the processor over an encrypted (TLS) connection and goes directly to them. 18to22 Inc. never receives, stores, or transmits your full card number. We keep only what we need to show you a receipt: the card brand, the last four digits, and the amount. Our staff cannot see your card number and will never ask for it by email or phone.

8. Who you are dealing with

18to22 Inc., an Arizona corporation
18571 West Thunderhill Place, Goodyear, AZ 85338
Customer service: team@18to22.net
Legal: legal@18to22.net

Our services are offered to employers in the United States. We do not sell anything subject to export restrictions.

9. Changes to this policy

If we change this policy we will update the date at the top and, for any change that reduces your rights, email account holders at least 30 days before it takes effect. Credit bought before a change is governed by the policy in force when you bought it.